After getting back into pipes, I started searching the internet for some estate pipes that I liked. I found an Il Ceppo at Pipe & Cigars I really liked and went ahead and purchased it along with some various tobacco's.
One of the tobacco's I placed an order for was on back-order status. I submitted a ticket to them requesting that if the back-ordered item wasn't in by the following Friday to go ahead and ship the order and cancel the back-ordered item. The following Monday I had gotten no shipping information so I called them to check the status. The package was ready to be shipped. Since I had them on the phone, I added some additional bulk tobacco to the order. I was told this would be no problem and they took the order over the phone. Shortly later I got a shipping notice.
The package arrived today well boxed and the items inside well wrapped.
After doing some more research, I decided to place some additional tobacco orders with this vendor since my first experience was so smooth. Their prices are comparable to the other internet vendors (higher on some, lower on others).
They have a large selection of tobacco brands that they carry, but I found that a lot of the more popular ones are in back-order status. The one Item I requested cancellation on I received a notice on when they had it back in stock - and went ahead and placed an order for it also.
There web site is well laid out, being very easy to navigate to the various pipes, tobaccos and accessories. They also carry a very good selection of estate pipes.
I'll be doing more business with this vendor in the future.